Patient registration and billing
The front desk is where a lab’s errors start. Registration puts the patient, the tests and the bill on one screen, prints a barcoded bill on the printer you already own, and gives the patient a QR code to follow the order.
Register and bill on one screen
Search for the patient by name, phone or patient code before you create anything, pick tests and panels with their prices, apply a discount, set the tax, choose the payment mode and enter what was paid. One click creates the patient if needed, the visit, the order, the samples and the invoice, with the same checks as if each had been entered on its own screen. The picker reads your catalogue, which starts as the shipped library of 16 panels and packages.
Patient, order, samples, bill and payment are saved together, so a registration never stops half-done with a bill and no samples.
One patient, one history
A patient record carries the demographics on one side and every order that patient has ever had on the other. Global search resolves a name, a phone number, a patient code, an order number or a sample barcode, including a phone number typed with spaces or dashes.
One search box finds patients, orders and samples, and a phone number matches however it was typed.
Numbers that cannot collide
Patient codes, order numbers, sample numbers and report numbers are handed out one at a time by the database itself. Two receptionists registering at the same second always get different numbers, and a registration that is cancelled part-way does not use one up.
The bill prints on the printer you own
The same bill renders as A4, as A5 for a counter receipt, or as a 3-inch thermal roll, dropping the columns that are too wide for the narrow format. Every bill carries a barcode and a QR code.
Part payments and balances
An invoice can sit as partially paid while payments accumulate against it, each with an amount, a mode (cash, card, UPI, bank transfer or other), a reference and the person who received it. The outstanding balance stays visible on the order and on the patient.
Every payment records the amount, the mode, the reference and who took it, so the cash drawer can be reconciled against the bills.
The QR code on the bill tracks the order
Scanning the bill opens a public page with no login: the laboratory and its phone number, a masked patient name, every investigation with its status, the bill total and the balance, and a link to the verification page of each report that has been released. The code printed on the bill is the only key to it, so a draft report is never linked and the page shows nothing that would hurt if the link were forwarded.
The tracking page needs no login and never shows the patient’s full name.
Home collection that ends at the same counter
Book a home visit with the patient, the tests and the bill in one go, assign it to a phlebotomist, and record the samples drawn and any payment taken at the door. When the samples reach the lab they join the same worklist as a walk-in, and the order stays marked as a home collection so the front desk can tell them apart.
What this does not do yet
Labs ask for all of these. None of them work today, so none of them are counted as features anywhere else on this site.
- No insurance or TPA claim module. You can record that a bill was settled by a third party; you cannot file, track or reconcile a claim.
- No GST e-invoice. The bill carries your own tax lines, not an invoice reference number or QR code registered with the GST portal.
- One rate list for the whole lab. Prices are not yet per branch, so two branches cannot charge differently for the same test.
- No credit accounts or monthly statements for referring doctors and corporate clients. Commission percentages are recorded on the referrer, and there is no payout run.
- Home collection has no route planning and no phlebotomist mobile app. Visits are booked, assigned and updated from the web app.
Where to look next
Two ways to check this page against something concrete: the formats themselves, and the comparison that covers this part of the product.
Related report formats
Set up your lab this afternoon.
Create your organisation, add your tests, print the first barcode. If you would rather see it first, ask for a walkthrough.