Terms of service
Plain-language terms for laboratories using the platform.
Draft for review. This text is a starting point and has not yet been reviewed by legal counsel.
Last updated 12 September 2026
The service
ZapLab provides a web-based laboratory information system (the "service") to laboratories that create an account. By creating an account you accept these terms on behalf of your laboratory.
Your account
You are responsible for the people you add to your account and for keeping their credentials safe. You must have the authority to enter patient data into the service and must do so lawfully.
Plans, trials and payment
Plans are billed for a year or for six months, in Indian rupees, before GST, paid up front for the term you choose; there is no monthly billing. New accounts get a 30-day trial of the Growth plan without a card; when it ends your records stay readable, and a plan is needed to keep registering new work. Limits for branches, staff and monthly reports are stated on the pricing page. If a payment fails you have two weeks to update it before paid features are paused; your data and your plan limits are not removed. If your lab is not satisfied, write to us within 30 days of your first payment and we refund that payment in full. After that window, cancelling keeps access until the end of the term already paid for and there are no partial refunds. GST invoices are issued by our payment partner.
Your data
Your laboratory owns the data it enters. We process it only to provide the service, as described in the privacy policy. You can export your data at any time. If you cancel or a trial ends without a plan, your records remain readable and printable, though an active plan is needed to register new work; nothing is deleted without your instruction.
Medical responsibility
The service records, calculates and presents results as configured by your laboratory. Reference ranges, formulas, flags and report content are your laboratory’s responsibility, as is the clinical review and sign-off of every report. The service is not a medical device and does not make diagnoses.
Acceptable use
You may not use the service to break the law, to attempt to access another laboratory’s data, or to send messages patients have not agreed to receive. We may suspend accounts that put other customers or the service at risk.
Availability and liability
We work to keep the service available and take regular backups, but we do not promise uninterrupted service. To the extent permitted by law, our liability for any claim is limited to the fees you paid in the three months before the claim arose.
Changes and governing law
We may update these terms; material changes will be announced by email at least 30 days in advance. These terms are governed by the laws of India, and the courts of Bengaluru have jurisdiction.